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SHIPPING POLICY

All of Enduring Handcrafts Pvt Ltd (Sangraha Atelier Store) orders are shipped door-to-door from our warehouse in Lucknow, India to your provided shipping address via domestic shipping companies. Processing the order normally takes 1 working days and then Shipping normally takes 2-6 working days. However, if the quantities ordered are more than 5 pieces per product per style, or if the item ordered is under production, it may take longer to process your order. Should this happen, we will keep you informed.

Shipping destinations offered by sangrahaatelier.com for delivery will be extended and updated from time to time and listed online.

We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out-of-stock item.

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non delivery of orders in case the delivery address includes P. O. Box details in any part or form.

Our authorized courier company will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. Please get back to us by email if the courier is not delivered to you in the specified time.

To calculate how much time it will take you to receive your Sangraha Atelier merchandise, please add the shipping times given below to the maximum 6 day order processing period.


Delivery methods, times and cost

Shipping Destination: Within India

Shipping Service: Powered by Shiprocket

Dispatch times: 3-6 business days

Cost: Free for Prepaid orders of any value but charge convenience fee of INR 200 on COD orders.

 

Shipping Destination: International

Shipping Service: Fedex/ DHL.

Dispatch times: 6-8 business days

Cost: Varies from rate of INR 1000 to 4000/- is applied for all international orders.

Customs and international shipping

All of Sangraha Atelier orders are shipped internationally from our warehouse in Lucknow, India to your provided shipping address via Fedex/ DHL. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with Fedex to customs clear your goods for you and deliver them to your doorstep. 

If you are presented with an invoice from Fedex for import duties and taxes, you will have to pay Fedex directly at the time of delivery.

NO QUESTIONS EXCHANGE POLICY

Before you return a Enduring Handcrafts Pvt Ltd (Sangraha Atelier Store) product, please take a moment to understand how our products are made. All our products are handcrafted by traditional artisans in Lucknow, resulting in each product being unique and celebrates the differences.

In spite of variables, at Enduring Handcrafts Pvt Ltd (Sangraha Atelier) we stand behind the quality of our products and we will replace the product free of cost if you are not satisfied with your purchase for any reason. Please read below our return & exchange policies before you return any item. 

Return Policy
Our shipments are carefully inspected before leaving our warehouse, and we understand that you miss the touch, feel and fit of product online, so if you are not satisfied with your purchase, we have no questions asked exchange policy, please follow the instructions below:

  • No returns/ refund will be made for goods purchased under offer or promotion schemes or Sangraha 13 Tera products, only exchanges may be entertained conditionally.

Exchange Policy
Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase please follow the instructions below:

  • If you would like to request an exchange please write to us at experience@sangrahaatelier.com within 3 days of receipt of order.

  • We will arrange pickup of goods with our logistics partner, just ensure its repacked in same packaging as it arrived. 

  • Enduring Handcrafts Pvt Ltd (Sangraha Atelier) will replace the items free of cost or issue a full refund if we have sent you a wrong item (wrong color or size). Shipping charges for the replacement will not be billed to the customer.

  • Sangraha Atelier will bear the shipping charges of exchange and we are obliged to do it once per quarter for a customer. In case customer want to exchange a product twice or at a frequency more than once a quarter customer is required to pay for the shipping costs to return the goods to the applicable return address.

  • If the reverse pickup is not available at customer's pin code, the customer will have to book return shipment themselves, we will refund the shipping charge of receipt of a copy of POD.

  • Sangraha Atelier will provide tracking of reverse pickup and once the shipment is received at our warehouse we will inspect that it is unworn, unwashed, tamperproof and with all tags and accessories intact to process the exchange request.

  • The value of the exchange order cannot be lesser than the original order. However, it can be more. In this case the difference amount has be paid by the customer.

For all returns, our warehouse address is as follows:

Enduring Handcrafts Pvt Ltd
19/370, Indira Nagar,

Near ICICI Bank

Lucknow-226016
Contact: +91 522 4331560

Note: Customers cannot return or exchange an item which has been purchased online at any of our retail stores, and similarly retail store purchases cannot be returned through our Online Store.

Exchange will be done with no questions asked for tamper proof product.

Refunds will be done in the following cases:

  • Packages lost in transit.

  • In case Enduring Handcrafts Pvt Ltd (Sangraha Atelier) discovers any wrong pricing in its online catalogue and the price charged to you is higher than the actual price.


No refunds will be given in the following cases:

  • Incorrect or outdated delivery address.

  • Incorrect address format including any form of a PO Box address.

  • After 3 failed delivery attempts by the courier.

  • Package refused by recipient.

  • Products returned in a used or damaged condition.


Note: Exchange and Refunds will only be made after we have received the returned shipment except if the package has been lost in transit. 

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